FAQ

The shipping and processing times depend on the items you ordered. The status of each item is indicated on each individual product page, as well as the estimated shipping date.
In stock products can generally be shipped within 3 working days.
Out-of-stock and custom-made products generally take 10-30 working days to ship.

 

For more details: 

• Shipping & Delivery

• How can I track my order?

We will send you a shipping email with the tracking no when we ship your order out. If you cannot track it, please reach out to us at support@rockandspark.com with your order number and the details, our customer service team will help you.

 

•  Can I cancel my order?

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request. Usually the order can be canceled before shipping except for the made to order items.

• Can I change my address/size?

Feel free to reach out to us within 3 hours of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shippe, we can't change.

• Do you accept customization?

Yes, we can do some easy custom of the item. Please email us at support@rockandspark.com.

• Can you make a larger ring?

Our stainless steel ring cannot be customized to a larger size. If you can accept the high price, you can contact us to craft it in silver. Our email is support@rockandspark.com.

• What forms of payment do you accept?

We only support Paypal payment for now.

RETURN

• What's your return and exchange policy?

If you are not 100% satisfied with your jewelry, you are welcome to contact us within 60 days of delivery to request a return or exchange. Please email us at support@rockandspark.com and we will guide you through the process. Please note that any unauthorized returns will not be accepted.

 

•  How much is the return shipping fee?

The returning shipping fee depends on your local courier.

• When will I receive my refund?

Our warehouse will process your order within 4 days after receiving the return. When you ship it out please tell us the tracking no. Please do not use the tracking unavailable service.
Usually we will proceed the refund for you on Friday because our financial department usually refunds uniformly on Friday.