- Do you ship overseas?
We ship to almost all countries. If you are not sure, please contact us at email@example.com. We may be able to solve some problems for you!
- What are the shipping fee and delivery timeline?
The shipping fee varies from $7.99 to $15.99. It depends on where you are located. Shipping to US generally takes 6-10 working days, and other countries generally take 10-30 working days. If you need the order urgently, you can pay for FedEx which usually takes 3 - 7 working days. And the cost is $28.
Delivery details will be provided in your shipping email.
- How long will the order be shipped?
The shipping and processing times depend on the items you ordered. The status of each item is indicated on each individual product page, as well as the estimated shipping date.
In stock products can generally be shipped within 3 working days.
Out-of-stock and custom-made products generally take 10-30 working days to ship.
For more details:
- How do I find my order number?
We will send you an order confirmation email when you place your order successfully. All the info will be in the email. So please be sure the email address you left is correct.
- How can I track my order?
We will send you a shipping email with the tracking no when we ship your order out. If you cannot track it, please reach out to us at firstname.lastname@example.org with your order number and the details, our customer service team will help you.
- Can I cancel my order?
- Can I change my address/size?
- Do you accept customization?
- Can you make a larger ring?
- What forms of payment do you accept?
- What's your return and exchange policy?
If you are not 100% satisfied with your jewelry, you are welcome to contact us within 60 days of delivery to request a return or exchange. Please email us at email@example.com and we will guide you through the process. Please note that any unauthorized returns will not be accepted.
- How much is the return shipping fee?
- When will I receive my refund?
Usually we will proceed the refund for you on Friday because our financial department usually refunds uniformly on Friday.
You can contact us through our contact page! We will be happy to assist you.